Refunds & Cancellations
If you received a damaged item or there is manufacturing defect in the item, we will gladly initiate the refund process for your order. All you have to do is email us on: firstname.lastname@example.org with your order no. within a week of receiving the parcel & reason for refund of the order. After getting your refund request, we will process your refund within 4-5 business days. You will receive an email confirming the refund and the original order value with the refunded amount. Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.
Note: We will deduct 10% transaction charges that we have pay to our payment processors.
If you wish to cancel the order, please contact our Customer Care on email@example.com with your order number within 3 business days. After receiving your cancellation request, we will process your request & will refund the amount back to your account. Please note that amount will be refunded only after receiving the items at our admin office. Once we have received the items in good condition, we will refund you on the payment option you used to purchase the order with.