M.N. Sarees is committed to providing its customers complete satisfaction. M.N. Sarees strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, M.N. Sarees is always ready and willing to go the extra mile for its customers. In case you are unsatisfied with the product received from M.N. Sarees you may contact us with your complaints/ feedbacks at firstname.lastname@example.org, which shall revert back to you at the earliest. Please note that for creating a desired fit, pattern and look of a product, alterations maybe required at your end.
In case the customer does not have access to local alteration facilities, M.N. Sarees recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:
- Buy unstitched items from us and get them tailored by your personal stylist or boutique
- Try to choose as shown options to minimize errors
- Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option
- Send your best fitting garment as sample
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, do not accept the delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complaint with the local office of the courier agency, so that M.N. Sarees may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or if a wrong product has been received, kindly contact us at email@example.com, within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the M.N. Sarees regarding the same.
In case of any other complaints, email us at firstname.lastname@example.org, within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from M.N. Sarees for the same. In case any product is returned without such confirmation, M. N. Sarees does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that M.N. Sarees shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
All defective products being returned to M.N. Sarees (MN House, Near Adarsh Market, Opp. Millenium Market, Ring Road, Surat - 395002. Gujarat, INDIA) shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to M. N. Sarees within ten (10) working days from receipt of confirmation for the same from M.N. Sarees.
Safe receipt of defective product by M.N. Sarees is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then M.N. Sarees shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, M.N. Sarees may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
Please note that Stitched products are not covered in Return Policy. Stitched Goods are neither accepted nor replaced.
Order Cancellations by the Customer:
In case, we receive a cancellation notice from you within 48-Hrs of placing the order and the order has not been processed by us, we will cancel the order and refund the amount to you after deducting 10% of order amount as admin fees. We will not be able to cancel those orders that have already been processed by us. You agree not to dispute the decision made by M. N. Sarees and accept M.N. Sarees's decision regarding the cancellation.